General Terms and Conditions Casa Spa d'Alma Casa Spa d'Alma Portugal , Alto de Baixo, 8550-012 Alferce, Portugal email: info@spadalma.eu, tel. +351-282911003 or +351-918185750 Customer: the person who books a room at Casa Spa d'Alma Portugal, for himself and/or others. These general terms and conditions apply to all agreements between Casa Spa d'Alma and the client, unless explicitly deviated from in writing. Article 1 - Formation of an agreement 1.1 An agreement between Spa d'Alma and the client is entered into through the client's acceptance of the offer made by Spa d'Alma. The agreement is valid from the moment the client has received, either by e-mail or in writing, confirmation of the booking from Spa d'Alma, unless the booking, based on availability, has been directly authorised. 1.2 Spa d'Alma's offer is determined by the details as published on its website or in other publications of offers by Spa d'Alma. Obvious mistakes or errors in a publication do not bind Spa d'Alma. Spa d'Alma accepts no responsibility for publications such as photographs, texts and folders issued under the responsibility of third parties. 1.3 If, upon concluding the agreement, the client expresses certain preferences regarding the services to be provided by Spa d'Alma, these will be taken into account as much as possible. However, no rights can be derived from this. Article 2 - Payment 2.1 After making a reservation, a deposit of at least 30% per room shall be payable upon receipt of the availability confirmation. Your reservation is only valid after we have received your payment. The down payment can be made by bank transfer or Credit Card. If you wish to pay by bank transfer, please let us know at the time of reservation. 2.2 The remainder of the sum must be paid no later than 6 weeks before the start date of the holiday. If the contract is concluded within 6 weeks of the day of departure, the entire travel sum must be paid immediately. 2.3 Failure to pay on time may, after a one-off summons, result in cancellation of the agreement by Spa d'Alma. In that case, the provisions governing cancellation by the client shall apply and the part of the travel sum already paid shall be offset against the cancellation costs. Article 3 - Travel documents and luggage 3.1 The client shall be in possession of a valid passport upon departure and during the holiday. The documents sent by Spa d'Alma in advance must be checked for accuracy by the client. Any changes shall be reported to Spa d'Alma within 5 days of receipt of this information. 3.2 Spa d'Alma cannot be held responsible in case the client is unable to participate in the stay or treatments, due to shortcomings in his travel documents. All related costs shall be borne by the client. 3.3 Spa d'Alma shall not be liable for any loss, damage or destruction of luggage, travel documents and travel items during the stay at Spa d'Alma. The client shall take out the insurance policy(s) mentioned in article 8.3. Article 4 - Cancellation by the client 4.1 If a contract is cancelled by the client, the following amounts shall be payable by each client: Cancellation costs: -Up to 1 month before arrival, refund of the down payment (30%) of the total amount, minus €15 administration costs. -30 to 15 days before arrival 30% of total amount. -14 to 7 days before arrival 50% of total amount. -After that, 100% of the total amount. -Cancellation on day of arrival or no show: The full amount will be charged. -In case of leaving earlier than agreed the full amount will be charged. For groups that occupy the accomodation the cancellation fee is as follows: Up to 2 months before arrival, refund of the down payment (30%) of the total amount, minus €15 administration costs. -From 2 months up to 1 month before arrival, no refund of the down payment (30%) of the total amount. -30 to 0 days before arrival 100% of total amount. Article 5 - Termination by Spa d'Alma 5.1 Spa d'Alma shall only be entitled to terminate the agreement due to circumstances of such a nature that any further commitment to the agreement by Spa d'Alma cannot reasonably be required. 5.1.1 If, when making the reservation, the client provided incorrect or incomplete information that is contrary to the rules applied by Casa Spa d'Alma. 5.2 Spa d'Alma shall immediately notify the client in writing or by e-mail of the termination, stating the reasons. 5.3 In any case, Spa d'Alma shall be entitled to terminate the contract, without being held liable for any damages, if in the event of force majeure, which is understood to mean abnormal and unforeseen circumstances beyond the control of Spa d'Alma, the consequences of which could not be avoided despite all precautionary measures; examples of force majeure are political unrest, war, shortages, natural disasters and strikes. In the event of damage caused by a client's misbehaviour, only this client shall be held liable. Article 6 - Changes by Spa d'Alma 6.1 Spa d'Alma is entitled to alter the agreement in an essential manner on the grounds of serious circumstances, of which the client shall be notified immediately. In this case, the client shall be entitled to cancel and reimburse (the part of) the holiday price already paid. Article 7 - Liability of Spa d'Alma 7.1 Spa d'Alma shall be liable to the client for the correct performance of the obligations ensuing from the agreement, irrespective of whether these are performed by itself or by any other service providers it engages. 7.2 Spa d'Alma shall not be liable for any damage caused by shortcomings in the performance of the contract on the grounds of circumstances attributable to the client, including damage caused by the client's health condition; acts and influences of third parties not directly involved in the execution of the trip; circumstances not attributable to Spa d'Alma and/or not reasonably attributable to Spa d'Alma under Portuguese law or socially accepted standards. 7.3 Spa d'Alma accepts no liability for damages that would normally be covered by travel and/or holiday cancellation insurance. 7.4 Insofar as Spa d'Alma can be held liable for any damage suffered by the client, this liability shall be limited to the amount of the accommodation price already paid. Article 8 - Client obligations 8.1 The client is obliged to behave as a good client. If they cause such hindrance or nuisance as to seriously impede the stay of other guests, or explicitly fail to comply with the applicable rules, they may be excluded from further stay by Spa d'Alma, without the right to a refund of the remaining days. All resulting costs shall be borne by the client. 8.2 The client shall be obliged to communicate any failure to comply with the contract, observed by him on site, to Spa d'Alma or its representative on site as soon as possible in writing and with written confirmation. 8.3 It is compulsory for the client to take out comprehensive insurance for risks covered by a standard travel and accident insurance policy. Cancellation insurance is recommended. Article 9 - Complaints 9.1 Any complaints that exceed the level of a single comment or observation should be submitted in writing or in any other suitable form as soon as possible to the local representative of Spa d'Alma and, if applicable, to the service provider concerned, at the destination and/or the location where the complaint arose. Spa d'Alma will respond to the complaint in question as adequately as possible. *** Translated with www.DeepL.com/Translator (free version) ***